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Director of Human Resources

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Job ID DIREC11097 Date posted 03/15/2021 Location Fitchburg, Massachusetts Job Type Full Time

At Great Wolf, the Director of Human Resources is responsible strategy and execution of policies relating to our most important asset -- our employees. In this role you will partner with lodge leadership to ensure the HR function supports lodge objectives and are executed flawlessly.

Essential Duties & Responsibilities

  • Analyzes trends and metrics in partnership with the lodge leadership and enterprise HR group to develop solutions, programs and policies
  • Manages and resolves complex employee relations issues and conducts effective, thorough and objective investigations as necessary
  • Maintains in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance, partnering with the corporate HR and counsel as needed/required
  • Provides day-to-day performance management guidance to line management (e.g., coaching, counseling, career development, disciplinary actions)
  • Works closely with management and employees to improve work relationships, build morale, and increase productivity and retention
  • Provides HR policy guidance and interpretation
  • Assists international employees (J1, H2B and Interns) with visas, assignments and related HR matters
  • Provides guidance, leadership and input on workforce planning and labor utilization
  • Identifies training needs for business units and individual coaching needs.
  • Participates in evaluation and monitoring of training programs to ensure success
  • Drives enterprise wide talent and HR programs in the areas of talent acquisition, performance management, compensation, training and development, service values, rewards & recognition and succession planning
  • Maintain employee benefits programs by studying and assessing benefit needs and trends; recommending benefit programs to management; directing the processing of benefit claims; designing and conducting educational programs on benefits programs. Including administrative, legal, and financial issues relating to healthcare coverage, retirement plans, and educational assistance programs
  • Provide leadership and management to the lodge HR team including goal setting, coaching, development, performance feedback, discipline

Basic Qualifications & Skills

  • Bachelors Degree in Human Resources, Business or related
  • Minimum of 5 years experience as HR Business Partner
  • Demonstrated proficiency in Microsoft Office suite
  • Successful completion of criminal background check and drug screen

Desired Qualifications & Traits

  • Previous experience in hotel/resort/theme park industry
  • Experience utilizing HR Technology
  • Strong problem solving and organizational skills
  • Attention to detail
  • Enthusiastic and positive energy
  • Multi-tasking ability

Physical Requirements

  • Able to lift up to 20 lbs.
  • Able to bend, stretch, and twist
  • Able to stand or sit for long periods of time
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