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About The Fitchburg, MA Lodge

Va Lodge

At Great Wolf Lodge New England, we are wicked awesome.

Located 45 minutes from Boston and 30 minutes from Worcester, we have a prime location for all aspects of the New England Community. Our lodge is only 3 years young and has a great concept as part of the Great Wolf family. With our indoor family entertainment center, you can scale the rock wall or conquer the ropes course. Looking for a little low key fun? Howl at the moon mini-golf is more your speed. Adventure awaits in the waterpark. With awesome slides such as wolf-tail and tornado, you’ll be busy all day long. Wind down in our arcade and take in story time in the lobby.

We have a little something for everyone, your experience can shine in many areas of our lodge. Try out Guest Services or Housekeeping. Food and Beverage has opportunities abounding throughout the lodge. Aquatics for the Waterpark enthusiast, or maybe our Retail Department is your niche.

The pack here in New England always appreciate our events held throughout the year. We have free food days in the summer, a Pawsome end of summer party, monthly events for recognition with giveaways such as paid day offs and uniform credits. We’re always looking for Pack Members to make a difference on our Pawsitivity Committee. So much fun awaits new pack at wicked awesome New England.

Coffee Shop Attendant

JOB DESCRIPTION

Job ID 11768551 Date posted 05/06/2019 Location Fitchburg, Massachusetts Job Type Full-time - Regular
  • Willing to take the most effective role.
  • Holds the Guest as their most important priority at all times.
  • Handles high pressure situations calmly.
  • Is able to resolve Guest concerns utilizing LAST with respect and a sense of urgency.
  • Understands all hospitality standards and holds self accountable for them.
  • Completes all required Xpert training.
  • Contributes to cleanliness standards.
  • Communicates Guest feedback to outlet management.
  • Educates Guests on product line and added value available to them.
  • Adheres to all uniform and grooming standards.
  • Communicates in English and seeks assistance to improve communication skills.
  • Actively participates in meeting all cleanliness, safety and sanitation standards.

JOB REQUIREMENTS:

  • Speaks/Reads English.
  • Can take spoken orders from Guests.
  • Can count money and make change.
  • Can operate restaurant equipment.
  • Anticipates Guest needs and goes above and beyond to satisfy special requests.
  • Seeks feedback from others and responds positively to coaching.
  • Embraces learning for continuous improvement.
  • Understands the importance of teamwork and treats all team members with respect.
  • Learns quickly and is able to apply information.
  • Understands the need for work schedule to change to meet business needs.
  • Demonstrates a positive attitude when facing change.
  • Enjoys new and exciting challenges in a fast-paced environment.


PHYSICAL REQUIREMENTS:

  • Lift up to 50 lbs., site and/or stand for long periods

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or veterans' status.

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  • Food and Beverage, Fitchburg, Massachusetts, United StatesRemove