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About The Fitchburg, MA Lodge

Va Lodge

At Great Wolf Lodge New England, we are wicked awesome.

Located 45 minutes from Boston and 30 minutes from Worcester, we have a prime location for all aspects of the New England Community. Our lodge is only 3 years young and has a great concept as part of the Great Wolf family. With our indoor family entertainment center, you can scale the rock wall or conquer the ropes course. Looking for a little low key fun? Howl at the moon mini-golf is more your speed. Adventure awaits in the waterpark. With awesome slides such as wolf-tail and tornado, you’ll be busy all day long. Wind down in our arcade and take in story time in the lobby.

We have a little something for everyone, your experience can shine in many areas of our lodge. Try out Guest Services or Housekeeping. Food and Beverage has opportunities abounding throughout the lodge. Aquatics for the Waterpark enthusiast, or maybe our Retail Department is your niche.

The pack here in New England always appreciate our events held throughout the year. We have free food days in the summer, a Pawsome end of summer party, monthly events for recognition with giveaways such as paid day offs and uniform credits. We’re always looking for Pack Members to make a difference on our Pawsitivity Committee. So much fun awaits new pack at wicked awesome New England.

Banquet Setup

JOB DESCRIPTION

Job ID 11839950 Date posted 05/10/2019 Location Fitchburg, Massachusetts Job Type Part-time - Regular
GENERAL DUTIES:
  • Willingness to accept the most effective role.
  • Be punctual, dressed in uniform, for scheduled work time.
  • Always check in with the Banquet Manager or Banquet Captain upon arriving and check out with him/her before leaving.
  • Set all meeting and event rooms in a professional and efficient manner, according to specifications.
  • Know the features of the Lodge beyond the Conference Center and be able to describe and discuss them with guests.
  • Follow-up on any special requests, involving your Banquet Manager and/or Banquet Captain when you are unsure of how to handle a request.
  • Be able to lift, bend, and carry a minimum of 30 pounds (stacks of chairs, loaded serving trays, tables, etc.).
SPECIFIC DUTIES:
  • Be able to read and interpret Banquet Event Orders (BEOs) and follow instructions from Banquet Manager and/or Banquet Captain.
  • Participate in setting events up including moving tables, setting tables and chairs, staging and portable stairs, podiums, buffet set-up, bar set-up, etc.
  • Know and understand all terminology for setting up and tearing down meeting rooms.
  • Prepare for the function as appropriate, including, but not limited to, all seating arrangements, equipment and supplies for the main speaker. Upon direction, set up audio-visual equipment, special lighting requests, and operation of the house sound system.
  • Have all meeting and event rooms prepared and ready for guest use at least 60 minutes prior to the contracted time.
  • Perform meeting room refreshes as directed during coffee breaks and over lunch.
  • Maintain open communication with the Banquet Manager and/or Banquet Captain, letting him/her know immediately of any changes or needs.
  • Complete all assigned side work before leaving.
  • Clean up after the function; vacuum, sweep, mop, collect garbage and trash, and re-organize back aisle or storage/staging areas as assigned, put equipment and supplies away in their proper storage areas.

JOB REQUIREMENTS:

QUALIFICATIONS:

  • Previous meeting and event set-up and clean-up experience a plus.
  • Able to read and interpret BEOs and other communication methods used in Banquets.
  • Knows other venues and aspects of the Lodge.
  • Able to speak with clients and guests and answer basic questions about the Conference Center and our capabilities.
  • Seeks assistance from other pack members or management when not able to answer a question from a client or guest.
  • Promotes excellence by providing accurate meeting and event room set-ups and superior service to each client and guest.
  • Promotes team spirit and works collaboratively to achieve team goals.
  • Projects a professional and polished image that inspires confidence and trust.
  • Inspires others with enthusiasm and positive energy.
  • Demonstrates persistence, overcomes obstacles, and strives to improve skills and achieve goals.

BASIC QUALIFICATIONS:

  • LIFT UP TO 30 LBS.
  • ABILITY TO STAND FOR LONG PERIODS OF TIME
  • STEEL-TOED SAFETY SHOES STRONGLY RECOMMENDED (NOT PROVIDED BY THE LODGE)

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or veterans' status.

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