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About The Concord, NC Lodge

Va Lodge

Since opening in 2009, Great Wolf Lodge Charlotte/Concord has become one of the region’s most exciting resorts. The perfect getaway for all ages, Great Wolf Lodge features the largest indoor water park in the Carolinas, kept at a comfortable 84 degrees and reserved exclusively for resort guests. The entertainment continues with live action adventure game MagiQuest, the Cub Club craft and activity room focusing on “edutainment;” a 100-game arcade, ice cream-themed Scoops Kid Spa and a themed, interactive outdoor miniature golf course and ropes course. Then retreat to one of 402 Northwoods-themed guest suites!

In addition, we were awarded Great Wolf Lodge of the year for 2011 AND 2015! With all this fun and excitement plus benefits such as employee discount, free admissions, 401K programs and more, see why Great Wolf Lodge is the Employer of Choice!

Sales Manager


Job ID 13204653 Date posted 09/04/2019 Location Concord, North Carolina Job Type Full-time - Regular

At Great Wolf, the Sales Manager targets results-oriented high revenue potential sales calls to ensure a successful direct sales program, in accordance with goals established by department budget and marketing plan.

Essential Duties & Responsibilities

  • Generates business from telemarketing, appointments, site visits, cold calls and general inquiries via email/phone, using peak hours to "sell" and the non-peak hours to do account maintenance tasks
  • Keeps accounts current and records prospects and accounts by creating tracing system for callbacks, release dates, future meetings, etc.
  • Tracks all contact data in OPERA
  • Maintains relationships and a cadence of communication with all accounts to maintain top of mind awareness
  • Assists in the preparation of group room blocks forecasts
  • Submits a weekly report to the director of sales and catering
  • Prepares group proposals as well as sales materials and contracts
  • Responsible for group room and catering revenue that make up overall revenue budget for lodge
  • Captures competitor's accounts through networking, research and reader board surveys in order to target and solicit those most probable to generate new business
  • Exercise appropriate authority to negotiate pricing for meeting room rental and audio visual
  • Provides consultation/advice to clients on all aspects of lodge's facilities and services when proposing and contracting groups and events
  • Monitors room blocks and communicates with appropriate property personnel on a weekly basis regarding group room pick-ups, rooming lists, etc.
  • Creates and updates quarterly action plans outlining business objectives
  • Represents the lodge in investigating and resolving any group complaints or conflicts including, but not limited to: billing issues, misplaced items, reservations and contract discrepancies
  • Assists in the supervision, control and administration of the entire sales team
  • Hires, trains, motivates and provides guidance on a daily basis to members of the sales team
  • Conducts annual performance/contribution assessments with members of the sales team


Basic Qualifications & Skills

  • Bachelor's degree in hotel/hospitality or related field, or equivalent combination of education/experience
  • Minimum 4 years in event/conference sales
  • Minimum 1 year supervisory/leadership experience in hospitality field
  • Demonstrated proficiency in Microsoft Office Suite
  • Successful completion of criminal background check and drug screen
  • Successful Department of Motor Vehicle check
  • Professional communication skills both verbal and written

Desired Qualifications & Traits

  • Significant customer service experience
  • Strong problem solving and organizational skills
  • Attention to detail and ability to exceed quality standards
  • Enthusiastic and positive energy
  • Multi-tasking ability

Physical Requirements

  • Able to lift up to 20lbs
  • Able to bend, stretch, and twist
  • Able to stand or sit for long periods of time
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  • Sales and Catering, Concord, North Carolina, United StatesRemove