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About The Concord, NC Lodge

Va Lodge

Since opening in 2009, Great Wolf Lodge Charlotte/Concord has become one of the region’s most exciting resorts. The perfect getaway for all ages, Great Wolf Lodge features the largest indoor water park in the Carolinas, kept at a comfortable 84 degrees and reserved exclusively for resort guests. The entertainment continues with live action adventure game MagiQuest, the Cub Club craft and activity room focusing on “edutainment;” a 100-game arcade, ice cream-themed Scoops Kid Spa and a themed, interactive outdoor miniature golf course and ropes course. Then retreat to one of 402 Northwoods-themed guest suites!

In addition, we were awarded Great Wolf Lodge of the year for 2011 AND 2015! With all this fun and excitement plus benefits such as employee discount, free admissions, 401K programs and more, see why Great Wolf Lodge is the Employer of Choice!

Restaurant Supervisor

JOB DESCRIPTION

Job ID 9606006 Date posted 10/10/2018 Location Concord, North Carolina Job Type Full-time - Regular

Duties:

  • Willingness to accept the most effective role.
  • Assigns daily tasks to Lead Servers and restaurant line level staff.
  • Administrative support of Food & Beverage department within front of house operations including: scheduling, payroll, monitoring reservation systems, drafting and presenting corrective action, submitting access requests, researching charge disputes, monthly inventories, and receiving merchandise.
  • Develops a mechanism of communication with fellow Supervisors through various shifts to ensure the successful operations of the Restaurants.
  • Ensure that restaurants are sanitized, cleaned, stocked, and setup correctly for opening and that they remain that way through the shift.
  • Interacts with Guests and Pack Members throughout the shift constantly and provides feedback to Pack Members to ensure quality service.
  • Assists with the overall operation of the restaurants including: micros transactions, re-stocking, expediting, monitoring food quality, ensuring breaks are being taken in a timely manner, etfc.
  • Communicates constantly with Food & Beverage and Culinary Management to resolve Guest concerns.
  • Assist with the coordination and execution of birthday parties.
  • Identify all Out of Order equipment and pass along to Manager for repair.
  • Resolve Pack Member conflicts and pass along violations of policy to Manager.
  • Attends meetings as requested.
  • Supports the F&B Manager in executing operational guidelines. Communicates expectations to line level staff and enforces policies and procedures.

JOB REQUIREMENTS:

QUALIFICATIONS:

  • Designs the organization for optimal customer service. Promotes excellence by providing superior service to each customer.
  • Basic knowledge of all Microsoft Office software & Micros POS system
  • Promotes team spirit and works collaboratively to achieve team goals.
  • Focuses the sales effort around identifying and fulfilling customers' current and future needs.
  • Projects a professional and polished image that inspires confidence and trust.
  • Takes an exhaustive approach to every task. Committed to comprehensive and in-depth analysis, planning, and implementation of every work effort.
  • Inspires others with enthusiasm and positive energy.
  • Experience resolving conflict between groups with opposing perspectives, agendas, or priorities.
  • Demonstrates persistence, overcomes obstacles, and strives to improve skills and achieve goals.
  • Serve-Safe and TIPS certified a plus.


PHYSICAL REQUIREMENTS:

  • Lift up to 30 lbs., sit and/or stand for long periods
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  • Food and Beverage, Concord, North Carolina, United StatesRemove