Skip to main content

About The Concord, NC Lodge

Restaurant Supervisor

Apply Now
View Saved Jobs
Job ID 18633 Date posted 08/14/2020 Location Concord, North Carolina Job Type Full-time - Regular

At Great Wolf, the Restaurant Supervisor is critical to ensuring exceptional hospitality and is responsible for overseeing restaurant operations and personnel, scheduling employees, and assisting with restaurant operations as needed. The Supervisor coordinates the work of restaurant staff to ensure efficient operations.

Essential Duties & Responsibilities

  • Ensures operational execution by communicating expectations to Lead Servers and restaurant staff to ensure restaurant operations are efficient and meet all set standards
  • Provides administrative support for front of house operations including; scheduling, payroll, reservations, inventory, receiving, and personnel related matters
  • Interacts with guests and pack members, provides feedback to staff throughout their shift to ensure quality service; works with management to investigate and resolve guest concerns
  • Assists with the overall operation of the restaurant(s) including; Point of Sale transactions, expediting, re-stocking, quality, and staff breaks and performance
  • Ensures that restaurants are sanitized, cleaned, stocked, and setup correctly for opening and that they remain that way through the shift
  • Communicates with fellow Supervisors through various shifts to ensure successful operations of the restaurant(s)
  • Identify all Out of Order equipment and pass along to Manager for repair
  • Support management in staff performance related matters including; employee reviews, corrective action, investigations, conflict resolution, etc.
  • Assists with the coordination and execution of birthday parties
  • Protects establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies

JOB REQUIREMENTS:

Basic Qualifications & Skills

  • Some High School education or equivalent
  • 1+ year previous experience in a food service team lead capacity or leadership role
  • 1+ year utilizing Point-of-Sale (POS) technology
  • Basic mathematical skills (addition, subtraction, multiplication, and division) as they apply to cash handling
  • Must be flexible regarding scheduling based on business demands, including nights, weekends, and Holidays as needed
  • Successful completion of criminal background check and drug screen

Desired Qualifications & Traits

  • Prior experience with Micros POS
  • Serve-Safe and/or TIPS certification
  • Proven teamwork
  • Projects professional image that inspires trust and confidence
  • Enthusiastic and positive energy

Physical Requirements

  • Able to lift up to 30 lbs.
  • Able to bend, stretch, and twist
  • Able to stand for long periods of time
Apply Now

Working In Concord

Check out where you could be working if you join our pack!

Learn More

Check Out Our Concord, NC Lodge

Check Out These Opportunities In Our Pack!

Job Alerts

Keep up to date with the latest opportunities as soon as they become available.

Interested InAreas of Interest – Search for a category, location, or category/location pair, select a term from the suggestions, and click “Add”.

  • Food and Beverage, Concord, North Carolina, United StatesRemove