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About The Concord, NC Lodge

Va Lodge

Since opening in 2009, Great Wolf Lodge Charlotte/Concord has become one of the region’s most exciting resorts. The perfect getaway for all ages, Great Wolf Lodge features the largest indoor water park in the Carolinas, kept at a comfortable 84 degrees and reserved exclusively for resort guests. The entertainment continues with live action adventure game MagiQuest, the Cub Club craft and activity room focusing on “edutainment;” a 100-game arcade, ice cream-themed Scoops Kid Spa and a themed, interactive outdoor miniature golf course and ropes course. Then retreat to one of 402 Northwoods-themed guest suites!

In addition, we were awarded Great Wolf Lodge of the year for 2011 AND 2015! With all this fun and excitement plus benefits such as employee discount, free admissions, 401K programs and more, see why Great Wolf Lodge is the Employer of Choice!

Restaurant Supervisor

JOB DESCRIPTION

Job ID 12088314 Date posted 06/04/2019 Location Concord, North Carolina Job Type Full-time - Regular

At Great Wolf, the Restaurant Supervisor is critical to ensuring exceptional hospitality and is responsible for overseeing restaurant operations and personnel, scheduling employees, and assisting with restaurant operations as needed. The Supervisor coordinates the work of restaurant staff to ensure efficient operations.

Essential Duties & Responsibilities

  • Ensures operational execution by communicating expectations to Lead Servers and restaurant staff to ensure restaurant operations are efficient and meet all set standards
  • Provides administrative support for front of house operations including; scheduling, payroll, reservations, inventory, receiving, and personnel related matters
  • Interacts with guests and pack members, provides feedback to staff throughout their shift to ensure quality service; works with management to investigate and resolve guest concerns
  • Assists with the overall operation of the restaurant(s) including; Point of Sale transactions, expediting, re-stocking, quality, and staff breaks and performance
  • Ensures that restaurants are sanitized, cleaned, stocked, and setup correctly for opening and that they remain that way through the shift
  • Communicates with fellow Supervisors through various shifts to ensure successful operations of the restaurant(s)
  • Identify all Out of Order equipment and pass along to Manager for repair
  • Support management in staff performance related matters including; employee reviews, corrective action, investigations, conflict resolution, etc.
  • Assists with the coordination and execution of birthday parties
  • Protects establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies

JOB REQUIREMENTS:

Basic Qualifications & Skills

  • Some High School education or equivalent
  • 1+ year previous experience in a food service team lead capacity or leadership role
  • 1+ year utilizing Point-of-Sale (POS) technology
  • Basic mathematical skills (addition, subtraction, multiplication, and division) as they apply to cash handling
  • Must be flexible regarding scheduling based on business demands, including nights, weekends, and Holidays as needed
  • Successful completion of criminal background check and drug screen

Desired Qualifications & Traits

  • Prior experience with Micros POS
  • Serve-Safe and/or TIPS certification
  • Proven teamwork
  • Projects professional image that inspires trust and confidence
  • Enthusiastic and positive energy

Physical Requirements

  • Able to lift up to 30 lbs.
  • Able to bend, stretch, and twist
  • Able to stand for long periods of time
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  • Food and Beverage, Concord, North Carolina, United StatesRemove