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About The Concord, NC Lodge

Va Lodge

Since opening in 2009, Great Wolf Lodge Charlotte/Concord has become one of the region’s most exciting resorts. The perfect getaway for all ages, Great Wolf Lodge features the largest indoor water park in the Carolinas, kept at a comfortable 84 degrees and reserved exclusively for resort guests. The entertainment continues with live action adventure game MagiQuest, the Cub Club craft and activity room focusing on “edutainment;” a 100-game arcade, ice cream-themed Scoops Kid Spa and a themed, interactive outdoor miniature golf course and ropes course. Then retreat to one of 402 Northwoods-themed guest suites!

In addition, we were awarded Great Wolf Lodge of the year for 2011 AND 2015! With all this fun and excitement plus benefits such as employee discount, free admissions, 401K programs and more, see why Great Wolf Lodge is the Employer of Choice!

Restaurant Manager

JOB DESCRIPTION

Job ID 12525731 Date posted 07/11/2019 Location Concord, North Carolina Job Type Full-time - Regular

At Great Wolf, the Restaurant Manager inspires and motivates staff to deliver exceptional service for all guests while managing the daily activity of a restaurant. This includes overseeing the staff, ensuring inventory control, providing quality customer service, and complying with all food and beverage regulations.

Essential Duties & Responsibilities

  • Develops operational guidelines by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures
  • Maintains dining room staff by recruiting, selecting, orientating, and training employees
  • Prepares dining room staff by introducing menus and teaching food presentation techniques; conducting food and wine tastings; giving instruction in etiquette and serving techniques
  • Maintains dining room staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results
  • Assists in welcoming patrons by exchanging pleasantries, escorting them to dining area; seating them; presenting and introducing menus; announcing waitperson's name
  • Maintains dining room ambiance by inspecting and monitoring serving stations, table linens, floors, seating, lighting, and music
  • Protects dining room assets by adhering to security policies and procedures.
  • Prepares reports for facility management by identifying patron service requirements; observing and recording patron reactions to meals; beverages, and restaurant environment
  • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies
  • Contributes to team effort by accomplishing related results as needed

JOB REQUIREMENTS:

Basic Qualifications & Skills

  • High School diploma or equivalent
  • 1+ year previous experience in a food service supervisor role; demonstrated people management, leadership, and team goal achievement
  • 1+ year utilizing Point-of-Sale (POS) technology
  • Must be flexible regarding scheduling based on business demands, including nights, weekends, and Holidays as needed
  • Successful completion of criminal background check and drug screen

Desired Qualifications & Traits

  • Prior experience with Micros POS
  • Serve-Safe and/or TIPS certification
  • Proven teamwork
  • Projects professional image that inspires trust and confidence
  • Enthusiastic and positive energy

Physical Requirements

  • Able to lift up to 30 lbs.
  • Able to bend, stretch, and twist
  • Able to stand for long periods of time
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  • Food and Beverage, Concord, North Carolina, United StatesRemove