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About The Concord, NC Lodge

Va Lodge

Since opening in 2009, Great Wolf Lodge Charlotte/Concord has become one of the region’s most exciting resorts. The perfect getaway for all ages, Great Wolf Lodge features the largest indoor water park in the Carolinas, kept at a comfortable 84 degrees and reserved exclusively for resort guests. The entertainment continues with live action adventure game MagiQuest, the Cub Club craft and activity room focusing on “edutainment;” a 100-game arcade, ice cream-themed Scoops Kid Spa and a themed, interactive outdoor miniature golf course and ropes course. Then retreat to one of 402 Northwoods-themed guest suites!

In addition, we were awarded Great Wolf Lodge of the year for 2011 AND 2015! With all this fun and excitement plus benefits such as employee discount, free admissions, 401K programs and more, see why Great Wolf Lodge is the Employer of Choice!

Front Desk Supervisor

JOB DESCRIPTION

Job ID 12867353 Date posted 08/09/2019 Location Concord, North Carolina Job Type Full-time - Regular

At Great Wolf, the Front Desk Supervisor leads a shift of agents to ensure efficient and smooth operations, producing excellent customer satisfaction. The Front Desk Supervisor will perform or delegate essential tasks for check in and check out, providing customers with their first and last impressions of the lodge.

Essential Duties & Responsibilities

  • Assists in training and developing of Front Desk staff for potential career advancement
  • Oversees daily front desk operations and manages daily room inventory
  • Welcomes guests by greeting, answering questions, responding to requests
  • Registers guests by obtaining or confirming room requirements, verifying pre-registration, assigning room, obtaining information and signatures, issuing guest room keys
  • Supervises activities of staff and area to ensure compliance with resort standards; monitors staff report in/out times
  • Establishes credit by verifying credit cards or obtaining cash
  • Directs guests to room by showing location on hotel map
  • Conveys information to guest by receiving and transmitting messages, mail, facsimiles, packages, etc.
  • Provides concierge duties to guests by answering any inquiries regarding resort and other services guest may require, such as entertainment, shopping, business, and travel
  • Maintains records by entering room and guest account data
  • Collects revenue by entering services and charges, computing bills, obtaining payment
  • Makes resort and other reservations by entering or telephoning requirements, checking availability, confirming requirements
  • Attends room or group meetings in the place of Front Office Manager when needed
  • Secures guest's valuables by processing lost and found to the housekeeping department
  • Reports and investigates staff or guest behavior as necessary
  • Conducts pack member performance appraisals in a timely fashion
  • Is accessible for agents at the front desk

JOB REQUIREMENTS:

Basic Qualifications & Skills

  • High School diploma or equivalent education or experience
  • Minimum of 1 year prior Front Desk experience
  • Demonstrated ability to effectively resolve conflict
  • Willingness to work flexible schedule including nights, weekends, and/or Holidays as needed
  • Successful completions of a criminal background check and drug screen

Desired Qualifications & Traits

  • Bachelor's degree in related field
  • Previous experience in large family resort
  • Excellent customer service skills
  • Enthusiastic and energetic

Physical Requirements

  • Ability to lift 30 lbs.
  • Ability to stand/sit for long periods of time
  • Ability to bend, stretch and twist
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  • Guest Services, Concord, North Carolina, United StatesRemove