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About The Concord, NC Lodge

Va Lodge

Since opening in 2009, Great Wolf Lodge Charlotte/Concord has become one of the region’s most exciting resorts. The perfect getaway for all ages, Great Wolf Lodge features the largest indoor water park in the Carolinas, kept at a comfortable 84 degrees and reserved exclusively for resort guests. The entertainment continues with live action adventure game MagiQuest, the Cub Club craft and activity room focusing on “edutainment;” a 100-game arcade, ice cream-themed Scoops Kid Spa and a themed, interactive outdoor miniature golf course and ropes course. Then retreat to one of 402 Northwoods-themed guest suites!

In addition, we were awarded Great Wolf Lodge of the year for 2011 AND 2015! With all this fun and excitement plus benefits such as employee discount, free admissions, 401K programs and more, see why Great Wolf Lodge is the Employer of Choice!

Floor Supervisor


Job ID 12850247 Date posted 08/08/2019 Location Concord, North Carolina Job Type Full-time - Regular

The Floor Supervisor oversees the daily operations of a housekeeping services department to ensure offices, guest rooms, facilities, and other specified areas are kept in a clean and orderly condition. Responsible for standards' establishment, staff training, schedule/resource coordination, workflow inspection, inventory maintenance and equipment supplies.

Essential Duties & Responsibilities

  • Assists in training staff and developing of Housekeeping staff for potential career advancement
  • Assists in the completion of rooms in a timely manner and assigning staff members to assist others to ensure appropriate room turn times
  • Conducts inspections of rooms for cleanliness, damage, supplies, maintenance issues, and temperature control
  • Verifies unoccupied rooms and communicates with front office to ensure accuracy of reports
  • Supervises activities of staff and area to ensure compliance with resort standards; monitors staff report in/out times
  • Monitors inventory levels for housekeeping supplies and ensures storage areas and carts are effectively prepared and stocked while ensuring combustible materials are properly stored
  • Works to keep public areas clean and free of obstructions
  • Completes and communicates maintenance work orders to Assistant Director and/or Director of Housekeeping as necessary
  • Report and investigate staff or guest behavior as necessary
  • Conducts pack member performance appraisals in a timely fashion


Basic Qualifications & Skills

  • High School diploma or equivalent experience
  • Minimum of 2 years prior housekeeping experience
  • Demonstrated ability to effectively resolve conflict
  • Willingness to work flexible schedule including nights, weekends, and/or Holidays as needed

Desired Qualifications & Traits

  • Previous experience in large family resort
  • Excellent customer service skills
  • Positive attitude

Physical Requirements

  • Ability to lift 30 lbs.
  • Ability to stand/sit for long periods of time
  • Ability to bend, stretch and twist
  • Capable of tolerating exposure to chemicals
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  • Housekeeping, Concord, North Carolina, United StatesRemove