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Director of Sales and Catering

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Job ID 18614 Date posted 08/11/2020 Location Concord, North Carolina Job Type Full-time - Regular

As the Great Wolf Director of Sales and Catering, your focus is to manage and grow relationships in order to exceed guest satisfaction along with meeting revenue goals. Responsible for setting the revenue generating strategies for soliciting, booking, managing, and overseeing sales and conference service teams.

Essential Duties & Responsibilities

  • Accomplishes sales objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining pack members; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures
  • Overall responsibility for total group revenue strategies, implementation and results; including group rooms, group food and beverage, meeting room rental, and other group revenues as assigned by the corporate director of sales
  • Leverage Sales Team to execute on sales strategies to meet financial targets
  • Meets financial objectives maximizing profitability for the lodge by forecasting requirements; preparing an annual performance budget; scheduling expenditures; analyzing variances
  • Determines annual and gross-profit plans by forecasting and developing annual sales quotas for various market segments; projecting expected sales volume and revenue; analyzing trends and results; establishing pricing strategies; recommends rate strategies; monitoring costs, competition, and product demand
  • Accomplishes sales objectives by planning, developing, implementing, and evaluating field sales action plans
  • Sustains rapport with key accounts by making periodic visits; exploring specific needs; anticipating new opportunities
  • Represent the lodge in resolving complaints from groups and group attendees, including but not limited to billing and reservations


Basic Qualifications & Skills

  • Bachelor's degree in Sales, Communications, Marketing, Business or Hotel Management
  • Minimum 5 years experience in sales, event planning, and/or catering
  • Minimum 3 year supervisory/leadership experience in hospitality field
  • Demonstrated proficiency in Microsoft Office Suite
  • Successful completion of criminal background check and drug screen
  • Successful completion of Department of Motor Vehicle check
  • Professional communication skills both verbal and written

Desired Qualifications & Traits

  • Significant customer service experience
  • Strong problem solving and organizational skills
  • Attention to detail and ability to exceed quality standards
  • Enthusiastic and positive energy
  • Multi-tasking ability

Physical Requirements

  • Able to lift up to 20lbs
  • Able to bend, stretch, and twist
  • Able to stand or sit for long periods of time
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  • Sales and Catering, Concord, North Carolina, United StatesRemove