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About The Concord, NC Lodge

Va Lodge

Since opening in 2009, Great Wolf Lodge Charlotte/Concord has become one of the region’s most exciting resorts. The perfect getaway for all ages, Great Wolf Lodge features the largest indoor water park in the Carolinas, kept at a comfortable 84 degrees and reserved exclusively for resort guests. The entertainment continues with live action adventure game MagiQuest, the Cub Club craft and activity room focusing on “edutainment;” a 100-game arcade, ice cream-themed Scoops Kid Spa and a themed, interactive outdoor miniature golf course and ropes course. Then retreat to one of 402 Northwoods-themed guest suites!

In addition, we were awarded Great Wolf Lodge of the year for 2011 AND 2015! With all this fun and excitement plus benefits such as employee discount, free admissions, 401K programs and more, see why Great Wolf Lodge is the Employer of Choice!

Coffee Shop Supervisor

JOB DESCRIPTION

Job ID 12432909 Date posted 07/02/2019 Location Concord, North Carolina Job Type Full-time - Regular

At Great Wolf, the Coffee Shop Supervisor oversees the coffee shop operations to help guests stay energized. The Supervisor ensures compliance with resort standards, audits transactions to maintain register balance, trains staff, and resolves escalations.

Essential Duties & Responsibilities

  • Oversees the Coffee Shop staff, setting daily assignments/schedules, attendance, and training and developing staff for career advancement
  • Leads and/or assists management with personnel matters relating to assigned staff such as; recruiting decisions, performance management, discipline, investigations, and safety
  • Delegates tasks to accomplish shift goals
  • Utilizes Red book to track results
  • Communicates with guests to take food and beverage orders
  • Maintains equipment, performs preventative maintenance, troubleshoots breakdowns and/or calls for repairs
  • Provides outstanding customer service and engage in suggestive selling
  • Assists in merchandising functions including display and store design, inventory receiving, stocking, and merchandise pricing
  • Performs cash-handling functions, including point-of-sale (POS) system, registers, and daily reporting
  • Ensures the daily operation of the retail outlet adheres to operating procedure guidelines and the highest standards of cleanliness, presentation, and service

JOB REQUIREMENTS:

Basic Qualifications & Skills

  • Some High School education or equivalent
  • Previous experience working in retail food environment
  • Flexibility regarding scheduling based on business demands
  • Experience utilizing basic math skills with ability to add, subtract multiply and divide
  • Proven customer service skills and communication skills; able to read and interpret English language manuals relating to safety, operations, and procedures
  • Successful completion of a criminal background and drug screen.

Desired Qualifications & Traits

  • Previous experience demonstrating strong customer service
  • Prior experience utilizing restaurant equipment and sanitation standards
  • Ability to multi-task and prioritize a variety of tasks with minimal direction
  • Previous experience with cash transactions and Point of Sale systems
  • Proven teamwork skills

Physical Requirements

  • Ability to lift up to 50 lbs.
  • Able to sit and/or stand for long periods of time
  • Ability to bend, twist, and stretch
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  • Food and Beverage, Concord, North Carolina, United StatesRemove