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About The Concord, NC Lodge

Va Lodge

Since opening in 2009, Great Wolf Lodge Charlotte/Concord has become one of the region’s most exciting resorts. The perfect getaway for all ages, Great Wolf Lodge features the largest indoor water park in the Carolinas, kept at a comfortable 84 degrees and reserved exclusively for resort guests. The entertainment continues with live action adventure game MagiQuest, the Cub Club craft and activity room focusing on “edutainment;” a 100-game arcade, ice cream-themed Scoops Kid Spa and a themed, interactive outdoor miniature golf course and ropes course. Then retreat to one of 402 Northwoods-themed guest suites!

In addition, we were awarded Great Wolf Lodge of the year for 2011 AND 2015! With all this fun and excitement plus benefits such as employee discount, free admissions, 401K programs and more, see why Great Wolf Lodge is the Employer of Choice!

Ambassador of Fun

JOB DESCRIPTION

Job ID 13079483 Date posted 08/23/2019 Location Concord, North Carolina Job Type Full-time - Regular

At Great Wolf, the Ambassador of Fun creates an exciting atmosphere for kids with hands-on, unforgettable experiences. This role leads Great Wolf Lodge kids' activities and is also responsible for general retail work, including stocking merchandise and ringing sales.

Essential Duties & Responsibilities

  • Perform all branded experiences consistently according to Family Tradition procedures
  • Responsible for all aspects of Character Appearances and Entertainment at the property including:
    • Perform character appearance duties in a manner deemed acceptable according Great Wolf Lodge standards; learn and perform signature character moves and non-verbal communication strategies. Characters do not speak under any circumstances
    • Perform Wolf Walk, Story Time, and other brand events/experiences outside of the Cub Club room (hands-on learning, dance parties, karaoke)
    • Personally interact with Great Wolf Lodge guests
    • When not on break, act as though you are on stage at all times, effectively entertaining Pack Members, families and children through public performance
    • Escorts are the 'voice' of the character, so must have the ability and will be expected to converse casually and appropriately with guests
    • Perform and/or provide support to all necessary community appearances. This includes but is not limited to sponsors, charities, tradeshows, media and private functions
    • Responsible for character costume operations including care, cleaning, maintenance, etc.
    • Commit entirely to the assigned scheduled opportunities for specific characters ("Wiley", "Violet", or other scheduled character) to appear at on-site and off-site events
    • Distribute Great Wolf Lodge promotional items designed to help increase guest experience and guest attendance at events
    • Willingness to perform child-friendly promotional activities on-site and in the community
    • Willingness to represent Great Wolf Lodge, and our mission and core values, in a positive manner on and off site
    • All character and escort duties are interchangeable -- it is expected that each Pack Member is willing and able to fulfill both roles as needed
  • Cub Club (room)
    • Perform all Cub Club experiences while always maintaining brand-approved reasons for our youngest guests and their parents to want to spend time in room
    • Provide and maintain a fun, engaging environment inside Cub Club at all times and promote hands-on learning through daily activities
    • Responsible for running Cub Club rooms on a daily basis including but not limited to maintaining high quality look of room at all times
    • Provide quality guest interactions with consistent upbeat, fun and energetic personality at all times. When not on break, act as though you are on stage at all times
    • Ensuring that all items within Kids Club are brand consistent. If not, informing their Supervisor of issues
    • Perform all branded experiences consistently according to Family Tradition procedures
    • Maintain a safe, clean and professional environment during the organization, coordination and production of branded experiences
    • Assist Kids Experience team with inventory of event & activity materials
    • Ability to learn new skills including, but not limited to, face painting, balloon making or other event related entertainment

JOB REQUIREMENTS:

Basic Qualifications & Skills

  • Some High School education or equivalent
  • Flexibility regarding scheduling based on business demands including evenings, weekends, and Holidays
  • Proven customer service skills and communication skills; able to read and interpret English language manuals relating to safety, operations, and procedures
  • Successful completion of a criminal background and drug screen

Desired Qualifications & Traits

  • Previous experience in a related fields such as Entertainment, Hospitality, or Education
  • Charismatic, enthusiastic attitude
  • Ability to multi-task and prioritize a variety of tasks with minimal direction
  • Previous as a Character and/or working with children
  • Proven teamwork skills

Physical Requirements

  • Ability to lift up to 50 lbs.
  • Able to sit and/or stand for long periods of time
  • Ability to maintain composure in character suits; including heat and humidity for periods of 30 minutes
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