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About The Colorado Springs, CO Lodge

CO Lodge

Opened in December of 2016, Colorado Springs Great Wolf Lodge is the newest lodge in the Great Wolf Lodge brand. As the fourteenth lodge, located in a state that proudly has the highest number of 14,000 foot mountains, the Colorado Pack calls themselves the “Fourteeners” and even shouts “Fourteener!” at the end of their own signature Great Wolf Howl.

On the north side of Colorado Springs, our lodge looks out to an incredible view of the Rocky Mountains and the Air Force Academy. With 311 guest rooms, 8 food and beverage outlets or restaurants have over 500 “pack members.” From quick service outlets to farm-to-table dining, a 50,000 square foot Water Park, an Adventure Park with an indoor ropes course, climbing wall, bowling, and much more, there is something for every guest to enjoy. Our resort has so much to offer that it creates an exciting array of career options and paths, from restaurant and culinary positions to lifeguards, retail, and even a kids’ spa called Scooops.

If you are friendly, have a great attitude and want be a part of creating family traditions, join our Colorado Springs pack!

Restaurant Supervisor - FT $15/hr (21+; experience & Weekend availability a must)

JOB DESCRIPTION

Job ID 13192556 Date posted 09/04/2019 Location Colorado Springs, Colorado Job Type Full-time - Regular

At Great Wolf, the Restaurant Supervisor is critical to ensuring exceptional hospitality and is responsible for overseeing restaurant operations and personnel, scheduling employees, and assisting with restaurant operations as needed. The Supervisor coordinates the work of restaurant staff to ensure efficient operations.

Essential Duties & Responsibilities

  • Ensures operational execution by communicating expectations to Lead Servers and restaurant staff to ensure restaurant operations are efficient and meet all set standards
  • Provides administrative support for front of house operations including; scheduling, payroll, reservations, inventory, receiving, and personnel related matters
  • Interacts with guests and pack members, provides feedback to staff throughout their shift to ensure quality service; works with management to investigate and resolve guest concerns
  • Assists with the overall operation of the restaurant(s) including; Point of Sale transactions, expediting, re-stocking, quality, and staff breaks and performance
  • Ensures that restaurants are sanitized, cleaned, stocked, and setup correctly for opening and that they remain that way through the shift
  • Communicates with fellow Supervisors through various shifts to ensure successful operations of the restaurant(s)
  • Identify all Out of Order equipment and pass along to Manager for repair
  • Support management in staff performance related matters including; employee reviews, corrective action, investigations, conflict resolution, etc.
  • Assists with the coordination and execution of birthday parties
  • Protects establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies

JOB REQUIREMENTS:

Basic Qualifications & Skills

  • Some High School education or equivalent
  • 1+ year previous experience in a food service team lead capacity or leadership role
  • 1+ year utilizing Point-of-Sale (POS) technology
  • Basic mathematical skills (addition, subtraction, multiplication, and division) as they apply to cash handling
  • Must be flexible regarding scheduling based on business demands, including nights, weekends, and Holidays as needed
  • Successful completion of criminal background check and drug screen

Desired Qualifications & Traits

  • Prior experience with Micros POS
  • Serve-Safe and/or TIPS certification
  • Proven teamwork
  • Projects professional image that inspires trust and confidence
  • Enthusiastic and positive energy

Physical Requirements

  • Able to lift up to 30 lbs.
  • Able to bend, stretch, and twist
  • Able to stand for long periods of time
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  • Food and Beverage, Colorado Springs, Colorado, United StatesRemove