Skip Navigation

Search Jobs

About The Colorado Springs, CO Lodge

CO Lodge

Opened in December of 2016, Colorado Springs Great Wolf Lodge is the newest lodge in the Great Wolf Lodge brand. As the fourteenth lodge, located in a state that proudly has the highest number of 14,000 foot mountains, the Colorado Pack calls themselves the “Fourteeners” and even shouts “Fourteener!” at the end of their own signature Great Wolf Howl.

On the north side of Colorado Springs, our lodge looks out to an incredible view of the Rocky Mountains and the Air Force Academy. With 311 guest rooms, 8 food and beverage outlets or restaurants have over 500 “pack members.” From quick service outlets to farm-to-table dining, a 50,000 square foot Water Park, an Adventure Park with an indoor ropes course, climbing wall, bowling, and much more, there is something for every guest to enjoy. Our resort has so much to offer that it creates an exciting array of career options and paths, from restaurant and culinary positions to lifeguards, retail, and even a kids’ spa called Scooops.

If you are friendly, have a great attitude and want be a part of creating family traditions, join our Colorado Springs pack!

Front Desk Supervisor - Full Time - $15/hr (18+)

JOB DESCRIPTION

Job ID 13732793 Date posted 10/12/2019 Location Colorado Springs, Colorado Job Type Full-time - Regular

At Great Wolf, the Front Desk Supervisor leads a shift of agents to ensure efficient and smooth operations, producing excellent customer satisfaction. The Front Desk Supervisor will perform or delegate essential tasks for check in and check out, providing customers with their first and last impressions of the lodge.

Essential Duties & Responsibilities

  • Assists in training and developing of Front Desk staff for potential career advancement
  • Oversees daily front desk operations and manages daily room inventory
  • Welcomes guests by greeting, answering questions, responding to requests
  • Registers guests by obtaining or confirming room requirements, verifying pre-registration, assigning room, obtaining information and signatures, issuing guest room keys
  • Supervises activities of staff and area to ensure compliance with resort standards; monitors staff report in/out times
  • Establishes credit by verifying credit cards or obtaining cash
  • Directs guests to room by showing location on hotel map
  • Conveys information to guest by receiving and transmitting messages, mail, facsimiles, packages, etc.
  • Provides concierge duties to guests by answering any inquiries regarding resort and other services guest may require, such as entertainment, shopping, business, and travel
  • Maintains records by entering room and guest account data
  • Collects revenue by entering services and charges, computing bills, obtaining payment
  • Makes resort and other reservations by entering or telephoning requirements, checking availability, confirming requirements
  • Attends room or group meetings in the place of Front Office Manager when needed
  • Secures guest's valuables by processing lost and found to the housekeeping department
  • Reports and investigates staff or guest behavior as necessary
  • Conducts pack member performance appraisals in a timely fashion
  • Is accessible for agents at the front desk

JOB REQUIREMENTS:

Basic Qualifications & Skills

  • High School diploma or equivalent education or experience
  • Minimum of 1 year prior Front Desk experience
  • Demonstrated ability to effectively resolve conflict
  • Willingness to work flexible schedule including nights, weekends, and/or Holidays as needed
  • Successful completions of a criminal background check and drug screen

Desired Qualifications & Traits

  • Bachelor's degree in related field
  • Previous experience in large family resort
  • Excellent customer service skills
  • Enthusiastic and energetic

Physical Requirements

  • Ability to lift 30 lbs.
  • Ability to stand/sit for long periods of time
  • Ability to bend, stretch and twist
Apply Now

Job Alerts

Keep up to date with the latest opportunities as soon as they become available.

Interested InAreas of Interest – Search for a category, location, or category/location pair, select a term from the suggestions, and click “Add”.

  • Guest Services, Colorado Springs, Colorado, United StatesRemove