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About The Colorado Springs, CO Lodge

CO Lodge

Opened in December of 2016, Colorado Springs Great Wolf Lodge is the newest lodge in the Great Wolf Lodge brand. As the fourteenth lodge, located in a state that proudly has the highest number of 14,000 foot mountains, the Colorado Pack calls themselves the “Fourteeners” and even shouts “Fourteener!” at the end of their own signature Great Wolf Howl.

On the north side of Colorado Springs, our lodge looks out to an incredible view of the Rocky Mountains and the Air Force Academy. With 311 guest rooms, 8 food and beverage outlets or restaurants have over 500 “pack members.” From quick service outlets to farm-to-table dining, a 50,000 square foot Water Park, an Adventure Park with an indoor ropes course, climbing wall, bowling, and much more, there is something for every guest to enjoy. Our resort has so much to offer that it creates an exciting array of career options and paths, from restaurant and culinary positions to lifeguards, retail, and even a kids’ spa called Scooops.

If you are friendly, have a great attitude and want be a part of creating family traditions, join our Colorado Springs pack!

Contact Center Agent

JOB DESCRIPTION

Job ID 10830584 Date posted 02/08/2019 Location Colorado Springs, Colorado Job Type Full-time - Regular

While working in our Contact Center, you'll get to help people from various parts of the country and Canada book their next family vacation at Great Wolf Lodge! Get excited with our guests as you help them choose the right suite and activities to fit their family's needs. Primarily, you are responsible for delivering exceptional service while selling our guests on booking their vacation and answering all their questions regarding their stay or potential stay at a Great Wolf Lodge.

Duties:

  • Sell our guests on booking their reservation at Great Wolf Resort properties
  • Make a conscious, ongoing effort to provide outstanding customer service to every guest
  • Provide a high level of service to each guest with current and accurate information in response to their questions
  • Apply the Great Wolf Lodge selling methodology to ensure consistency and increase closing ratio
  • Enter appropriate and accurate information into our reservation system, OPERA
  • Sell value added packages to each potential guest
  • Maintain contact center minimum key performance indicators
  • Responsible for the promotion of a safe and professional workplace through adhering to policies and procedures as outlined in the Great Wolf Resorts handbook

Pay Rate:

$13.00/hr. Plus competitive incentives! Get a chance every month to earn a bonus over and above your regular pay.

JOB REQUIREMENTS:

You're right for this job if you have:

  • Availability: Shifts available with start times in late morning, early afternoon and evening time
  • Availability to work weekends (shift options for every other weekend or every weekend)
  • Be comfortable using computers -- job requires using the internet and multiple programs at the same time
  • Be able to effectively communicate both orally and written
  • High school diploma or equivalent
  • Prior call center or customer service experience a plus
  • Ability to speak Spanish a plus
  • Flexible Scheduling available
Apply Now

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