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About The Grand Mound, WA Lodge

Va Lodge

Great Wolf Lodge Grand Mound is the only lodge located in the beautiful Pacific Northwest since 2008. Here in Grand Mound, we take pride in both our Pack and our property while keeping our guests smiling for their entire stay while they howl down the Tornado and become knighted as a Master Magi when playing Magiquest.

As a Pack Member, you will enjoy events throughout the year such as anniversary dinners, annual awards dinner, picnics in the park, monthly Pack Member recognition and so much more! Our pack is dedicated to having fun, laughing and creating memories that will last a lifetime! Great Wolf Lodge Grand Mound is the career destination you have been waiting for! Come howl with us, we are waiting for you!

Sales & Catering Coordinator

JOB DESCRIPTION

Job ID 13178015 Date posted 09/03/2019 Location Centralia, Washington Job Type Full-time - Regular

At Great Wolf, the Sales & Catering Coordinator provides support to enable the seamless operation of our groups and meetings, ensuring overall client satisfaction and repeat business.

Essential Duties & Responsibilities

  • Completes administrative tasks supporting all group sales efforts as assigned by the director of sales and catering including but not limited to: preparing sales kits, documenting prospective accounts, organizing files, preparing contracts, preparation of invoices, purchasing of office supplies and data entry
  • Organizes and coordinates client appreciation and in-house lodge events
  • Ensures client satisfaction by coordinating signage, maintaining relationships, sending group and meeting surveys and assisting with group/individual needs and requests
  • Attends pre and post conference meetings as needed
  • Handles all in-suite VIP packages and amenities as needed
  • Loads all rooming lists, routing information, tax-exempt status and verification of payment
  • Blocks all groups that have special placement requirements
  • Maintains PM account ledger by keeping track of all open PM accounts
  • Assists Sales Team with any special projects.
  • Represent the lodge in resolving complaints from groups and group attendees, including but not limited to billing and reservations

JOB REQUIREMENTS:

Basic Qualifications & Skills

  • Associates degree in hotel/hospitality or related field or equivalent experience/education combination
  • Demonstrated proficiency in Microsoft Office Suite
  • Successful completion of criminal background check and drug screen
  • Professional communication skills both verbal and written

Desired Qualifications & Traits

  • Previous Sales Experience
  • OPERA system experience
  • Previous resort/hospitality experience
  • Significant customer service experience
  • Strong problem solving and organizational skills
  • Attention to detail and ability to exceed quality standards
  • Enthusiastic and positive energy
  • Multi-tasking ability

Physical Requirements

  • Able to lift up to 20lbs
  • Able to bend, stretch, and twist
  • Able to stand or sit for long periods of time
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  • Sales and Catering, Centralia, Washington, United StatesRemove