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About The Grand Mound, WA Lodge

Va Lodge

Great Wolf Lodge Grand Mound is the only lodge located in the beautiful Pacific Northwest since 2008. Here in Grand Mound, we take pride in both our Pack and our property while keeping our guests smiling for their entire stay while they howl down the Tornado and become knighted as a Master Magi when playing Magiquest.

As a Pack Member, you will enjoy events throughout the year such as anniversary dinners, annual awards dinner, picnics in the park, monthly Pack Member recognition and so much more! Our pack is dedicated to having fun, laughing and creating memories that will last a lifetime! Great Wolf Lodge Grand Mound is the career destination you have been waiting for! Come howl with us, we are waiting for you!

Retail Supervisor


Job ID 12624633 Date posted 07/20/2019 Location Centralia, Washington Job Type Full-time - Regular

At Great Wolf, the Retail Supervisor assists in the planning and execution of daily operations of the retail outlet(s). The Supervisor coordinates staff and ensures achievement of operational objectives and maximization of retail profitability.

Essential Duties & Responsibilities

  • Responsible for the daily operation of all retail areas including gift shops, arcade, attractions, vending, and any other revenue producing venues
  • Oversees opening and closing of locations
  • Assists in merchandising functions including store & arcade display and design, gift shop, arcade & attractions inventory receiving, stocking and physicals, merchandise pricing & signage
  • Manages labor, COS, & expense budgets per direction of Retail Services Director or Managers
  • Oversees and assists sales functions including POS system, cash handling, and daily reporting
  • Assists with orders and maintains supply levels in all Retail Services areas of responsibility
  • Oversees the retail outlet staff, setting daily assignments/schedules, attendance, and training and developing staff for career advancement
  • Leads and/or assists management with personnel matters relating to assigned staff such as; recruiting decisions, performance management, discipline, investigations, and safety
  • Delegates tasks to accomplish shift goals


Basic Qualifications & Skills

  • Some High School education or equivalent
  • Experience creating and maintaining documents with Microsoft Office (Word, PowerPoint, Excel)
  • Minimum of 1 year previous retail experience

Desired Qualifications & Traits

  • High School diploma or equivalent
  • Previous experience in a lead/supervisory role
  • Previous retail experience in a resort/hotel environment
  • Demonstrated ability to effectively resolve conflict
  • Excellent management skills including conflict resolution, coaching, development and teamwork

Physical Requirements

  • Sit or stand for extended periods of time
  • Lift up to 30 lbs.
  • Able to bend, stretch, and twist
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  • Retail and Attractions, Centralia, Washington, United StatesRemove