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About The Grand Mound, WA Lodge

Va Lodge

Great Wolf Lodge Grand Mound is the only lodge located in the beautiful Pacific Northwest since 2008. Here in Grand Mound, we take pride in both our Pack and our property while keeping our guests smiling for their entire stay while they howl down the Tornado and become knighted as a Master Magi when playing Magiquest.

As a Pack Member, you will enjoy events throughout the year such as anniversary dinners, annual awards dinner, picnics in the park, monthly Pack Member recognition and so much more! Our pack is dedicated to having fun, laughing and creating memories that will last a lifetime! Great Wolf Lodge Grand Mound is the career destination you have been waiting for! Come howl with us, we are waiting for you!

Restaurant Supervisor

JOB DESCRIPTION

Job ID 7806940 Date posted 04/14/2018 Location Centralia, Washington Job Type Full-time - Regular

Duties:

  • Willingness to accept the most effective role.
  • Assigns daily tasks to Lead Servers and restaurant line level staff.
  • Administrative support of Food & Beverage department within front of house operations including: scheduling, payroll, monitoring reservation systems, drafting and presenting corrective action, submitting access requests, researching charge disputes, monthly inventories, and receiving merchandise.
  • Develops a mechanism of communication with fellow Supervisors through various shifts to ensure the successful operations of the Restaurants.
  • Ensure that restaurants are sanitized, cleaned, stocked, and setup correctly for opening and that they remain that way through the shift.
  • Interacts with Guests and Pack Members throughout the shift constantly and provides feedback to Pack Members to ensure quality service.
  • Assists with the overall operation of the restaurants including: micros transactions, re-stocking, expediting, monitoring food quality, ensuring breaks are being taken in a timely manner, etfc.
  • Communicates constantly with Food & Beverage and Culinary Management to resolve Guest concerns.
  • Assist with the coordination and execution of birthday parties.
  • Identify all Out of Order equipment and pass along to Manager for repair.
  • Resolve Pack Member conflicts and pass along violations of policy to Manager.
  • Attends meetings as requested.
  • Supports the F&B Manager in executing operational guidelines. Communicates expectations to line level staff and enforces policies and procedures.

JOB REQUIREMENTS:

QUALIFICATIONS:

  • Designs the organization for optimal customer service. Promotes excellence by providing superior service to each customer.
  • Basic knowledge of all Microsoft Office software & Micros POS system
  • Promotes team spirit and works collaboratively to achieve team goals.
  • Focuses the sales effort around identifying and fulfilling customers' current and future needs.
  • Projects a professional and polished image that inspires confidence and trust.
  • Takes an exhaustive approach to every task. Committed to comprehensive and in-depth analysis, planning, and implementation of every work effort.
  • Inspires others with enthusiasm and positive energy.
  • Experience resolving conflict between groups with opposing perspectives, agendas, or priorities.
  • Demonstrates persistence, overcomes obstacles, and strives to improve skills and achieve goals.
  • Serve-Safe and TIPS certified a plus.


PHYSICAL REQUIREMENTS:

  • Lift up to 30 lbs., sit and/or stand for long periods
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  • Food and Beverage, Centralia, Washington, United StatesRemove