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About The Grand Mound, WA Lodge

Va Lodge

Great Wolf Lodge Grand Mound is the only lodge located in the beautiful Pacific Northwest since 2008. Here in Grand Mound, we take pride in both our Pack and our property while keeping our guests smiling for their entire stay while they howl down the Tornado and become knighted as a Master Magi when playing Magiquest.

As a Pack Member, you will enjoy events throughout the year such as anniversary dinners, annual awards dinner, picnics in the park, monthly Pack Member recognition and so much more! Our pack is dedicated to having fun, laughing and creating memories that will last a lifetime! Great Wolf Lodge Grand Mound is the career destination you have been waiting for! Come howl with us, we are waiting for you!

Restaurant Manager

JOB DESCRIPTION

Job ID 15334095 Date posted 02/14/2020 Location Centralia, Washington Job Type Full-time - Regular

At Great Wolf, the Restaurant Manager inspires and motivates staff to deliver exceptional service for all guests while managing the daily activity of a restaurant. This includes overseeing the staff, ensuring inventory control, providing quality customer service, and complying with all food and beverage regulations.

Essential Duties & Responsibilities

  • Develops operational guidelines by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures
  • Maintains dining room staff by recruiting, selecting, orientating, and training employees
  • Prepares dining room staff by introducing menus and teaching food presentation techniques; conducting food and wine tastings; giving instruction in etiquette and serving techniques
  • Maintains dining room staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results
  • Assists in welcoming patrons by exchanging pleasantries, escorting them to dining area; seating them; presenting and introducing menus; announcing waitperson's name
  • Maintains dining room ambiance by inspecting and monitoring serving stations, table linens, floors, seating, lighting, and music
  • Protects dining room assets by adhering to security policies and procedures.
  • Prepares reports for facility management by identifying patron service requirements; observing and recording patron reactions to meals; beverages, and restaurant environment
  • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies
  • Contributes to team effort by accomplishing related results as needed

JOB REQUIREMENTS:

Basic Qualifications & Skills

  • High School diploma or equivalent
  • 1+ year previous experience in a food service supervisor role; demonstrated people management, leadership, and team goal achievement
  • 1+ year utilizing Point-of-Sale (POS) technology
  • Must be flexible regarding scheduling based on business demands, including nights, weekends, and Holidays as needed
  • Successful completion of criminal background check and drug screen

Desired Qualifications & Traits

  • Prior experience with Micros POS
  • Serve-Safe and/or TIPS certification
  • Proven teamwork
  • Projects professional image that inspires trust and confidence
  • Enthusiastic and positive energy

Physical Requirements

  • Able to lift up to 30 lbs.
  • Able to bend, stretch, and twist
  • Able to stand for long periods of time
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