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About The Grand Mound, WA Lodge

Va Lodge

Great Wolf Lodge Grand Mound is the only lodge located in the beautiful Pacific Northwest since 2008. Here in Grand Mound, we take pride in both our Pack and our property while keeping our guests smiling for their entire stay while they howl down the Tornado and become knighted as a Master Magi when playing Magiquest.

As a Pack Member, you will enjoy events throughout the year such as anniversary dinners, annual awards dinner, picnics in the park, monthly Pack Member recognition and so much more! Our pack is dedicated to having fun, laughing and creating memories that will last a lifetime! Great Wolf Lodge Grand Mound is the career destination you have been waiting for! Come howl with us, we are waiting for you!

Front Desk Supervisor

JOB DESCRIPTION

Job ID 12771118 Date posted 08/02/2019 Location Centralia, Washington Job Type Full-time - Regular

At Great Wolf, the Front Desk Supervisor leads a shift of agents to ensure efficient and smooth operations, producing excellent customer satisfaction. The Front Desk Supervisor will perform or delegate essential tasks for check in and check out, providing customers with their first and last impressions of the lodge.

Essential Duties & Responsibilities

  • Assists in training and developing of Front Desk staff for potential career advancement
  • Oversees daily front desk operations and manages daily room inventory
  • Welcomes guests by greeting, answering questions, responding to requests
  • Registers guests by obtaining or confirming room requirements, verifying pre-registration, assigning room, obtaining information and signatures, issuing guest room keys
  • Supervises activities of staff and area to ensure compliance with resort standards; monitors staff report in/out times
  • Establishes credit by verifying credit cards or obtaining cash
  • Directs guests to room by showing location on hotel map
  • Conveys information to guest by receiving and transmitting messages, mail, facsimiles, packages, etc.
  • Provides concierge duties to guests by answering any inquiries regarding resort and other services guest may require, such as entertainment, shopping, business, and travel
  • Maintains records by entering room and guest account data
  • Collects revenue by entering services and charges, computing bills, obtaining payment
  • Makes resort and other reservations by entering or telephoning requirements, checking availability, confirming requirements
  • Attends room or group meetings in the place of Front Office Manager when needed
  • Secures guest's valuables by processing lost and found to the housekeeping department
  • Reports and investigates staff or guest behavior as necessary
  • Conducts pack member performance appraisals in a timely fashion
  • Is accessible for agents at the front desk

JOB REQUIREMENTS:

Basic Qualifications & Skills

  • High School diploma or equivalent education or experience
  • Minimum of 1 year prior Front Desk experience
  • Demonstrated ability to effectively resolve conflict
  • Willingness to work flexible schedule including nights, weekends, and/or Holidays as needed
  • Successful completions of a criminal background check and drug screen

Desired Qualifications & Traits

  • Bachelor's degree in related field
  • Previous experience in large family resort
  • Excellent customer service skills
  • Enthusiastic and energetic

Physical Requirements

  • Ability to lift 30 lbs.
  • Ability to stand/sit for long periods of time
  • Ability to bend, stretch and twist
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  • Guest Services, Centralia, Washington, United StatesRemove