Entertainment Manager

Position Summary

At Great Wolf, the Entertainment Manager creates an exciting atmosphere for Guests through Entertainment, Activities, Experiences and Seasonal Events.

Essential Duties & Responsibilities

This position would be responsible for the following:

• Be visible around the lodge and at events to act as the "Host/Face of the lodge"
• Provide training and coaching for Pack to engage and entertain guests.
• Provide coaching around performance and entertainment skills.
• Identify areas of opportunity and new experiences to expand presence and impact with the team in the lodge (arrival/departure, waterpark, live music for bars/dining, music, etc)
• Evaluate guest flow and make recommendations to improve operating hours and show / activity schedules
• Participate and provide feedback on corporate projects (new character event development, training tools, etc)
• Responsible for personnel related matters including; recruitment and hirng, performance management, disciplinary action, training, etc.
• Participates in the Manager-On-Duty (MOD) program and executes duties
• Serves as backup to Guest Service Manager as needed
• Elevate & perform all branded experiences consistently according to Family Tradition procedures.
• Responsible for all aspects of Character Appearances and Entertainment at the property
• Provide support to all necessary community appearances. This includes, but is not limited to sponsors, charities, tradeshows, media, and private functions
• Willingness to represent Great Wolf Lodge, our mission and core values, in a positive manner on and off site
• Ensure a safe, clean, and professional environment at all times

Basic Qualifications & Skills

• High School diploma or equivalent
• Requires working knowledge of Microsoft Office products
• Minimum 1 year previous experience in leadership or supervisory role
• Must have prior experience working with children
• Event planning knowledge
• Professional entertainment background and/or production experience
• Strong Leadership and coaching skills
• Flexibility regarding scheduling based on business demands including evenings, weekends, and Holidays ( Up to 10% of time travel maybe required)
• Proven customer service skills and communication skills; able to read and interpret English language manuals relating to safety, operations, and procedures
• Successful completion of a criminal background and drug screen

Desired Qualifications & Traits

• Bachelor's Degree in Performing Arts, Theater, Business, or a related field
• Previous experience in a related fields such as Entertainment, Hospitality, or Education
• Charismatic, enthusiastic attitude
• Ability to multi-task and prioritize a variety of tasks with minimal direction
• Proven teamwork skills

Physical Requirements

• Ability to lift up to 50 pounds
• Able to sit and/or stand for long periods of time