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About The Grand Mound, WA Lodge

Va Lodge

Great Wolf Lodge Grand Mound is the only lodge located in the beautiful Pacific Northwest since 2008. Here in Grand Mound, we take pride in both our Pack and our property while keeping our guests smiling for their entire stay while they howl down the Tornado and become knighted as a Master Magi when playing Magiquest.

As a Pack Member, you will enjoy events throughout the year such as anniversary dinners, annual awards dinner, picnics in the park, monthly Pack Member recognition and so much more! Our pack is dedicated to having fun, laughing and creating memories that will last a lifetime! Great Wolf Lodge Grand Mound is the career destination you have been waiting for! Come howl with us, we are waiting for you!

Coffee Shop Supervisor

JOB DESCRIPTION

Job ID 12406974 Date posted 06/30/2019 Location Centralia, Washington Job Type Full-time - Regular

At Great Wolf, the Coffee Shop Supervisor oversees the coffee shop operations to help guests stay energized. The Supervisor ensures compliance with resort standards, audits transactions to maintain register balance, trains staff, and resolves escalations.

Essential Duties & Responsibilities

  • Oversees the Coffee Shop staff, setting daily assignments/schedules, attendance, and training and developing staff for career advancement
  • Leads and/or assists management with personnel matters relating to assigned staff such as; recruiting decisions, performance management, discipline, investigations, and safety
  • Delegates tasks to accomplish shift goals
  • Utilizes Red book to track results
  • Communicates with guests to take food and beverage orders
  • Maintains equipment, performs preventative maintenance, troubleshoots breakdowns and/or calls for repairs
  • Provides outstanding customer service and engage in suggestive selling
  • Assists in merchandising functions including display and store design, inventory receiving, stocking, and merchandise pricing
  • Performs cash-handling functions, including point-of-sale (POS) system, registers, and daily reporting
  • Ensures the daily operation of the retail outlet adheres to operating procedure guidelines and the highest standards of cleanliness, presentation, and service

JOB REQUIREMENTS:

Basic Qualifications & Skills

  • Some High School education or equivalent
  • Previous experience working in retail food environment
  • Flexibility regarding scheduling based on business demands
  • Experience utilizing basic math skills with ability to add, subtract multiply and divide
  • Proven customer service skills and communication skills; able to read and interpret English language manuals relating to safety, operations, and procedures
  • Successful completion of a criminal background and drug screen.

Desired Qualifications & Traits

  • Previous experience demonstrating strong customer service
  • Prior experience utilizing restaurant equipment and sanitation standards
  • Ability to multi-task and prioritize a variety of tasks with minimal direction
  • Previous experience with cash transactions and Point of Sale systems
  • Proven teamwork skills

Physical Requirements

  • Ability to lift up to 50 lbs.
  • Able to sit and/or stand for long periods of time
  • Ability to bend, twist, and stretch
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  • Food and Beverage, Centralia, Washington, United StatesRemove