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About The Grand Mound, WA Lodge

Va Lodge

Great Wolf Lodge Grand Mound is the only lodge located in the beautiful Pacific Northwest since 2008. Here in Grand Mound, we take pride in both our Pack and our property while keeping our guests smiling for their entire stay while they howl down the Tornado and become knighted as a Master Magi when playing Magiquest.

As a Pack Member, you will enjoy events throughout the year such as anniversary dinners, annual awards dinner, picnics in the park, monthly Pack Member recognition and so much more! Our pack is dedicated to having fun, laughing and creating memories that will last a lifetime! Great Wolf Lodge Grand Mound is the career destination you have been waiting for! Come howl with us, we are waiting for you!

Banquet Captain

JOB DESCRIPTION

Job ID 12447103 Date posted 07/03/2019 Location Centralia, Washington Job Type Full-time - Regular

At Great Wolf, the Banquet Captain is responsible for ensuring the overall satisfaction for event and meeting guests. The Banquet Captain oversees a team of banquet set-up and servers, serves food and beverages to banquet guests and takes food and beverage orders when there are not enough servers present.

Essential Duties & Responsibilities

  • Lead, supervise and participate in set-up to include; moving/setting tables and chairs, buffet set-up, bar set-up, preparation of condiments, labeling of stations, anticipating beverage needs, etc.
  • Assist Banquet Manager in administrative and personnel related matters, including; scheduling, time clock reviews, overtime, performance, discipline, investigations, training and development, etc.
  • Read and interpret Banquet Event Orders (BEOs) and follow instructions from Banquet Manager
  • Facilitate and lead departmental meetings such as pre-meal and post-meal briefings
  • Possess a deep understanding of each event and function as the point of contact for that detail
  • Establish the Order of Service and follow service standards as directed by the Banquet Manager and/or the Conference Center Family Traditions and maintain event timing to ensure service occurs properly and in a timely manner
  • Assign service stations to banquet servers, anticipating good, balanced working teams
  • Ensure all assigned side-work and pre-work needed for future events is completed before leaving
  • Supervise and inspect the clean up after all functions including; floors, dishes, equipment and supplies have been properly cleaned and stored as appropriate

JOB REQUIREMENTS:

Basic Qualifications & Skills

  • Previous experience as a server
  • Must be flexible regarding scheduling based on business demands
  • Successful completion of criminal background check and drug screen

Desired Qualifications & Traits

  • Previous Banquet experience
  • Prior Banquet Captain Experience
  • Strong leadership skills and proven teamwork
  • Projects professional image that inspires trust and confidence
  • Enthusiastic and positive energy

Physical Requirements

  • Able to lift up to 30 lbs.
  • Able to bend, stretch, and twist
  • Able to stand for long periods of time
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  • Food and Beverage, Centralia, Washington, United StatesRemove