JOB DESCRIPTIONJob ID 10711690 Date posted 01/28/2019 Location Bloomington, Minnesota Job Type Full-time - Regular
The Great Wolf Resorts Shuttle Driver creates a warm an engaging environment while transporting lodge guests to local destinations in a safe and efficient manner.
Essential Duties & Responsibilities
- Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals.
- Ability to operate a motor vehicle safely
- Knowledge of hotel offerings, local venues and directions
- Transport hotel Guests' to and from local venues while obeying all traffic laws while ensuring a safe and accident-free trip
- Maintain schedule of daily Guest arrivals and departures that will require shuttle service
- Report any vehicle problems to management immediately, i.e., problems with brakes, wipers, lights, tires, etc.
- Provide a welcoming atmosphere for all Guests through smiles and high paws!
- Ensure vehicle(s) are properly maintained, fueled, and clean -- inside and out.
- May be required to perform minor repair, maintenance, and trouble-shooting, i.e. change flat tires, charge batteries, etc.
Basic Qualifications & Skills
- High School diploma or equivalent experience
- Must be at least 21 years of age
- Must have a valid driver's license and submit to a Department of Motor Vehicles driving record
- Good interpersonal skills. Ability to work in a courteous, tactful and patient manner with other associates, management, guests, vendors, suppliers, and other members of the general public conducting business with the property.
- Ability to communicate effectively.
- Good time management skills.
Desired Qualifications & Traits
- Previous Shuttle Driving experience in a hospitality environment
- CDL endorsement
- Ability to lift 50lbs
- Bending/kneeling-to assist with baggage into van or onto luggage cart
- Standing-while waiting for guests in between guest trips
- Climbing-stairs in and out of shuttle
- Sitting- for period of time while on trips