JOB DESCRIPTIONJob ID 12820933 Date posted 08/07/2019 Location Bloomington, Minnesota Job Type Full-time - Regular
At Great Wolf, the MagiQuest Attendant helps turn fantasy into reality with live-action adventure. The Attendant is responsible for registering guests for the attraction, supplying equipment, education, and guest satisfaction while they journey to defeat the Goblin King.
Essential Duties & Responsibilities
- Communicates with guests to process registration and complete orders
- Educates guests on game play and wand operation
- Maintains the daily operation of the MagiQuest game
- Ensures the daily operation of the retail outlet adheres to operating procedure guidelines.
- Provides outstanding customer service and engages in suggestive selling
- Assists in merchandising functions including display and store design, inventory receiving, stocking, and merchandise pricing
- Performs cash-handling functions, including point-of-sale (POS) system, registers, and daily reporting
- Ensures retail outlet adheres to the highest standards of cleanliness, presentation, and service
- Documents and/or escalates any game operation or effects issues to Retail Manager on Duty
- Assists in other retail outlets/attractions as needed
Basic Qualifications & Skills
- Some High School education or equivalent
- Flexibility regarding scheduling based on business demands
- Experience utilizing basic math skills with ability to add, subtract multiply and divide
- Proven customer service skills and communication skills; able to read and interpret English language manuals relating to safety, operations, and procedures
- Successful completion of a criminal background check and drug screen.
Desired Qualifications & Traits
- Previous experience demonstrating strong customer service
- Ability to multi-task and prioritize a variety of tasks with minimal direction
- Previous experience with cash transactions and Point of Sale systems
- Proven teamwork skills
- Enthusiastic and energetic
- Ability to lift up to 30 lbs.
- Able to sit and/or stand for long periods of time
- Able to bend, stretch, and twist