Skip Navigation

Search Jobs

About the Bloomington, MN Lodge

Chicago

“We Bring Joy to Families” is our motto here at Great Wolf. Do you want to join our Pack and create lasting memories for families?

Working at Great Wolf Lodge is more than just a job, it is truly an experience full of fun, learning and growth opportunities. We believe in promoting from within and creating opportunities for our Pack to continue to learn and develop their skills. We believe in working hard, focusing on guest experience, and making it a fulfilling and fun experience for each Pack Member every day.

Our Lodge, opened in December of 2017 and is the 15th lodge with the Great Wolf Brand. We are just minutes from the Mall of America, the largest mall in the United States and a short transit ride to Minneapolis/St. Paul downtown.

Minnesota is known for its 10,000 lakes and has more shoreline than California, Florida and Hawaii combined. We are known for our arts and culture community and have the largest regional playhouse in the US as well as the largest urban sculpture garden.

Front Desk Agent

JOB DESCRIPTION

Job ID 11754750 Date posted 05/04/2019 Location Bloomington, Minnesota Job Type Full-time - Regular

Duties:

  • Willingness to accept the most effective role.
  • Responsible for the promotion of a safe and professional workplace through adhering to policies and procedures as outlined in the Great Wolf Resorts handbook.
  • Participates fully in Project Green Wolf, our company-wide environmental sustainability initiative, which includes, but is not limited to, recycling, waste reduction, and energy and water conservation.
  • Welcomes guest by greeting, answering questions, responding to requests.
  • Registers guest by obtaining or confirming room requirements, verifying pre-registration, assigning room, obtaining information and signatures, issuing guest room keys.
  • Establishes credit by verifying credit cards or obtaining cash.
  • Directs guest to room by showing location on resort map.
  • Conveys information to guest by receiving and transmitting messages, mail, facsimiles, packages, etc.
  • Provides concierge duties to guest by answering any inquiries regarding resort and other services guest may require, such as entertainment, shopping, business, and travel.
  • Maintains records by entering room and guest account data.
  • Collects revenue by entering services and charges, computing bill, obtaining payment.
  • Makes resort and other reservations by entering or telephoning requirements, checking availability, confirming requirements.
  • Secures guest's valuables by processing lost and found to the housekeeping department.
  • Contributes to team effort by accomplishing related results as needed.

JOB REQUIREMENTS:

QUALIFICATIONS:

  • Uses customer-oriented telephone etiquette to get information. Greets callers, establishes rapport, and projects professional tone.
  • High School Diploma or equivalent experience.

PHYSICAL REQUIREMENTS

  • Ability to lift 30lbs.
  • Ability to stand/sit for long periods of time.
  • Ability to bend, stretch and twist.
Apply Now

Job Alerts

Keep up to date with the latest opportunities as soon as they become available.

Interested InAreas of Interest – Search for a category, location, or category/location pair, select a term from the suggestions, and click “Add”.

  • Guest Services, Bloomington, Minnesota, United StatesRemove