Join Our Pack!
Become one of over 6,000 dedicated individuals who take pride in being a part of the leading brand in the indoor waterpark resort industry. With 13 resorts (and counting) across North America, Great Wolf Lodge offers unparalleled operational excellence and growth opportunities for pack members. We pride ourselves in providing an environment where we exceed guest expectations, while providing our pack members with a safe and friendly work environment where they can flourish.
What You Can Expect When Joining The Pack!
Great Wolf Instincts
- Give a smile, gain a friend
- Respond with ownership of the issue
- Engage every Guest, every time
- Act on issues immediately
- Thank and invite back
A dual focus on delivering an optimal guest experience, along with efficiency in operations ensures Great Wolf Resorts is the leader of the pack in the indoor waterpark industry.
Licensing & Training
Our philosophy and overall values are built into all our custom training programs for our Pack Members which has led to some of the highest guest satisfaction levels in the industry.
Pack Member Testimonials
“I like working for the Great Wolf Lodge because it’s a fun environment, and I’ve learned a lot about cooking and being a better team leader. Overall, it’s just a great place to work!”- Brandon Miller, Restaurant Cook – Traverse City, MI
“Fun & Friendly environment. Everyone smiles and we have a Great Team.”- Melinda Yang, Guest Services Agent – Concord, NC
“The little things that we do daily as a part of our everyday job, can easily make the day of our guests without us even knowing it.”- Chance Mueller, IT Manager – Wisconsin Dells, WI
“I was deeply moved by what took 15 minutes out of my day and will have a lasting impact on this guest for years to come.”- Brian Pinkham, Assistant General Manager – Williamsburg, VA
“Celebrating a soldier’s safe return home and being welcomed by not only his wife and two children but by all of us at Great Wolf Lodge is a lasting memory for me.”- Alicia Shepard, ER Manager – Grand Mound, WA
“LOVE, LOVE, LOVE working here, making kids laugh, & helping make family memories. It’s great being able to be a part of that!!”- Randi Sowards, Ambassador of Fun – Concord, NC
“I have the privilege to meet people from all walks of life & then have the opportunity to make a small difference in their life, even if just for that special moment.”- Katie Wagner, Manager of Kids Experience – Mason, OH
“I am thankful that my place of employment and my boss were able to provide this family with some joy during this very difficult time in their lives.”- Laura E. Neubauer, Director of Employee Relations – Traverse City, MI
Great Wolf Lodge is a 2017 Traveler’s Choice Award winner. Based on reviews and opinions from millions of travelers, the following Great Wolf Lodge resorts are in the top 1% of hotels.
- Great Wolf Lodge Wisconsin Dells
- Great Wolf Lodge Traverse City
- Great Wolf Lodge Niagara Falls
- Great Wolf Lodge Mason
- Great Wolf Lodge Southern California
Project Green Wolf
Great Wolf Lodge has set the standard for the hospitality industry when it comes to green initiatives and energy conservation. Great Wolf Lodge is dedicated to being a good neighbor and steward of natural resources. In 2007, the company created Project Green Wolf, which has since become an integral part of each resort’s daily operation.
Energy and resource conservation is a shared responsibility between guests and Pack Members. Resort management teams work together to meet and exceed Project Green Wolf standards.